Privacy Policy

Last Updated: 01/09/2026

1. Introduction

Welcome to Adynix Media (OPC) Private Limited. We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy details who we are, what information we collect, and how we use, safeguard, and handle your personal data when you visit our website or use our services. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

(a) Personal Information: This includes your name, email address, phone number, billing details, company information, GST number, PAN (if provided), and any information you provide through forms, registrations, or service requests.
(b) Technical & Device Data: We automatically collect data such as your IP address, browser type, operating system, device identifiers, referring URLs, screen resolution, and language preferences.
(c) Usage Data: This includes pages visited, time spent on our site, click patterns, navigation paths, and search queries made on our website.
(d) Client Project Data: Business documents, brand assets, marketing materials, website content, and credentials shared with us specifically for service delivery.
(e) Communication Data: Emails, chat transcripts, call recordings (if applicable), support tickets, and feedback.

3. How We Use Your Information

We use the collected data for the following purposes:

Providing, operating, and maintaining our services seamlessly.
Processing transactions and generating invoices accurately.
Communicating regarding inquiries, project updates, and service notifications.
Personalizing user experience and improving website performance.
Sending promotional or marketing communications (only with your consent, and you always have an opt-out option).
Conducting analytics to understand usage patterns and enhance our offerings.
Enforcing our terms, preventing fraud, and ensuring robust security.
Complying with applicable legal and regulatory obligations.
Internal training and continuous quality improvement.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your Consent: When you have explicitly given us permission to process your data for a specific purpose.
Performance of a Contract: When data processing is necessary for the performance of an agreement with you or to take pre-contractual steps at your request.
Legitimate Business Interests: When processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights.
Legal Obligations: When processing is necessary to comply with the law.

Our data processing practices are aligned with India's Digital Personal Data Protection Act (DPDP Act), 2023.

5. Sharing of Information

We do NOT sell, rent, or trade your personal data. We may share your information only in the following circumstances:

Service Providers: We may share data with trusted third parties who provide hosting, payment gateways, analytics, email services, and cloud storage to help us operate our business.
Business Partners: Only with your explicit consent.
Legal Requirements: We may disclose information if required by law, court order, or a valid government request.
Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.
Professional Advisors: Such as lawyers and auditors, strictly under confidentiality agreements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. The categories of cookies we use include:

Essential Cookies: Strictly necessary for the website to function properly.
Analytics Cookies: Tools like Google Analytics to help us understand website traffic and usage patterns.
Marketing Cookies: Used to deliver relevant advertisements to you (if applicable).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent via your browser settings. Note: Disabling some cookies may affect the functionality and features of our website.

7. Data Security

The security of your data is a top priority for us. We implement robust security measures including:

SSL/TLS encryption for securing data in transit.
Secure servers equipped with strict access controls.
Regular security reviews and vulnerability assessments.
Restricting employee access to personal data strictly on a need-to-know basis.

Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy:

Active Client Data: Retained for the duration of the engagement plus a reasonable period thereafter for operational needs.
Financial/Billing Records: Retained as required by Indian tax laws (typically 8 years).
Marketing Consent: Retained until you choose to withdraw your consent.
Technical Logs: Retained for a period of up to 12 months.

Once your data is no longer needed, we securely delete or anonymize it.

9. Your Rights

You have significant control over your personal data. You have the right to:

Access your personal data and request a copy of the information we hold about you.
Correct or update inaccurate or incomplete information.
Request deletion of your personal data (subject to specific legal and operational requirements).
Restrict or object to the processing of your data.
Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
Withdraw your consent at any time where we relied on your consent to process your personal information.
Opt-out of receiving marketing communications from us.
Lodge a complaint with the relevant data protection authority.

How to exercise these rights: Please email us at support@adynixmedia.com. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to external sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit independently.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal identifiable information from minors. If we discover that a minor has provided us with personal data, we will delete it promptly from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.

12. International Data Transfers

Your data is primarily stored and processed within India. In situations where your data needs to be transferred outside India, we ensure that adequate safeguards and data protection standards are securely in place in compliance with applicable laws.

13. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we are committed to prompt action. We will:

Notify all affected individuals within 72 hours of becoming aware of the breach.
Notify the relevant authorities as strictly required by law.
Take immediate, effective steps to contain, investigate, and remediate the breach to prevent further unauthorized access.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website and services after any changes constitutes your acceptance of the new Privacy Policy. For material changes, we may notify you directly via email or through a prominent notice on our website.

15. Grievance Officer & Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please reach out to our Grievance Officer. We are committed to responding to your inquiries within 30 days of receipt.

Grievance Officer: Apurba Biswas
support@adynixmedia.com
+91 92420 97709
Registered Office: Pumlia (Sevagram), Chakdaha, Nadia, West Bengal – 741222, India