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Service Delivery Policy

How we deliver our digital products and services.

Last Updated: July 23, 2025

1. Scope of Policy

This policy outlines the method and terms of delivery for all digital services provided by Adynix Media (OPC) Private Limited. As a digital agency, we do not ship physical products. Our services are delivered electronically.

2. Digital Service Delivery

All services and products are delivered to the client via digital means. The specific method of delivery may include, but is not limited to:

  • Email: Final reports, documents, and smaller assets may be sent directly to the client's registered email address.
  • Cloud Storage: Larger files, such as design assets, source code, or video content, will be made available via secure cloud storage services (e.g., Google Drive, Dropbox).
  • Project Management Tools: Delivery of project milestones may occur within shared project management platforms (e.g., Trello, Asana).
  • Direct Deployment: Website and software development projects are considered "delivered" once they are deployed to the client's designated web hosting server or a staging server for final approval.

3. Project Timelines

The estimated delivery timeline for each service will be clearly communicated in the project proposal and service agreement. While we strive to meet all deadlines, these timelines are estimates and can be affected by factors such as the timeliness of client feedback, scope changes, or unforeseen technical issues.

4. Proof of Delivery

For our records, "proof of delivery" is considered to be the electronic confirmation of transmission of files or the successful deployment of a website or application. This can be an email sent confirmation, a server log, or an update within a project management tool.

5. Client Responsibilities

Timely delivery is contingent upon the client's cooperation. Clients are responsible for providing necessary access, information, content, and feedback as requested and within the agreed-upon schedule. Delays caused by a lack of client participation may result in an adjustment to the project timeline.

6. Contact Information

If you have any questions about our service delivery policy, please contact us at info@adynixmedia.com.

Adynix Media (OPC) Private Limited

Empowering businesses with creative digital solutions. From a small town to a global audience.

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